Refund & Cancellation Policy

This Refund & Cancellation Policy applies to online fee payments made to Harrow International College (Pvt) Ltd (“the College”) through our online payment facility. It should be read together with our Fee Payment Terms.

Refund Eligibility

Whether a payment is refundable depends on the type of fee and the circumstances, and is determined by the College. As a general rule:

• Registration and admission fees are non-refundable once a place has been processed, unless stated otherwise in writing;
• Term or tuition fees may be refundable in part where a student withdraws, in line with the College’s fee rules in force at the time;
• Fees for services already provided, and any payment gateway or bank charges already incurred, are non-refundable.

How to Request a Refund

To request a refund, please contact the College with your payment reference or receipt. We will review the request and confirm whether a refund applies and the amount.

How Refunds Are Processed

Where a refund is approved, it is returned to the original card or bank account used for the payment. Depending on your card issuer or bank, refunds typically take about one to two weeks to appear after they are processed.

Duplicate or Unrecorded Payments

If you are charged twice, or money is deducted but not recorded against your account, please contact us promptly with your payment reference so that we can investigate and correct it.

Contact Us

Harrow International College (Pvt) Ltd
No. 15, Stadium Road, China Fort, Beruwala 12070, Sri Lanka
Telephone: +94 34 227 6300
E-mail: info@harrow.lk

Last updated: 20 October 2026